AT&T Center Policies

Here is some essential info to save you time and hassle when attending Carrie Underwood tonight at the AT&T Center!

All bags will be screened by Security upon entrance to the AT&T Center at all events. All bags are restricted to the standard 12” x 12” x 6”. Any bags larger than 12” x 12” x 6” and all backpacks regardless of their size are prohibited. These items will not be held or checked-in at the arena. Guests without bags are encouraged to use the "EXPRESS: No Bags" lanes to expedite the security process.

The AT&T Center will introduce the use of magnetometers (walk-through metal detectors) as part of enhanced security procedures at all entrances of the arena to create a safer environment for all guests in attendance and to allow entry to be as quick and efficient as possible. 

Guests will be asked to remove any metallic items during the magnetometer screening process, including cameras, keys and cell phones at all points of entry. All bags and purses will also be screened. Fans without bags are encouraged to use the "No Bag Lanes" to expedite the process.

Prohibited items may vary based on the type of event being held at the AT&T Center and at the discretion of AT&T Center staff.

Large bags, coolers, bottles, cans, food, and other containers are prohibited.

Example Items that are prohibited during all events at the AT&T Center (this list is not all-inclusive):

  • Bottles (glass, thermos, cans)
  • Brooms
  • Cameras with detachable lenses or lenses longer than 3" when extended
  • Chains (metal)
  • Costumes (dangerous in nature) including nunchucks, pitchforks, sling blades, axes, swords, whips, nooses, etc.)
  • Electronic Cigarettes (may be used in designated smoking areas only)
  • Flasks
  • Galaxy Note 7 smartphones may not be charged at the AT&T Center, Toyota Field or any other SS&E locations. Please visit http://www.samsung.com/us/note7recall/?cid=ppc- to process your exchange.
  • Guns (real, toys)
  • Knives or Multi Tools (pocketknives, switchblades, lock-blades, throwing stars, scissors)
  • Large Purses or Backpacks
  • Large Hats or Signs
  • Laser Pointers or Laser Pens
  • Mace (pepper or tear gas)
  • Noisemakers
  • Poles or rods of any kind, this includes selfie sticks
  • Sticks of any kind
  • Swords (Plastic, Metal)
  • Video Cameras/Recording Device

We allow patrons to keep umbrellas under their seat, if they will not interfere with the foot space of other patrons. Umbrellas can also be checked into Guest Services near, Section 101, until the end of your event.

Get to and from the AT&T Center with ease! Sign up for Uber and insert the promo code ATTCENTER2 to receive a free ride, up to $15 off. This promotion is for first time riders only! Click here to create an account. Already an Uber rider? Don't forget to share this promo code with others so that they can enjoy a ride to and from events in San Antonio.After the event, request a ride home through the Uber app and meet your driver in front of the Freeman Coliseum. For your safety, and the safety of others, please do not meet Uber drivers anywhere other than the Uber pick-up lane in front of the Freeman Coliseum.

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