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Posted: December 20, 2017

Delta CEO to seek repayment for lost revenue

Passengers Stranded, Flights Canceled After Atlanta Airport Loses Power


By Kelly Yamanouchi, The Atlanta Journal-Constitution


Delta Air Lines CEO Ed Bastian said he found it shocking that it took nearly 12 hours to get the power back on at Hartsfield-Jackson International Airport -- and he plans to seek compensation for the airline’s lost revenue.

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“We will certainly be seeking the opportunity to have a conversation, and then seek reimbursement,” Bastian said during an interview with The Atlanta Journal-Constitution at a Delta 747 farewell event Tuesday evening. “I don’t know whose responsibility it is between the airport and Georgia Power, but we’re going to have conversations with both of them.”

Bastian said the airline may have lost $25 million to $50 million of revenue as a result of the power outage that hit the world’s busiest airport on Sunday. That doesn’t include additional costs incurred by Delta, which canceled 1,400 flights and is reimbursing passengers for Sunday night hotel stays.

“We have a lot of people at the start of the business week that didn’t take their trips” because of the outage, Bastian said.

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