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Florida mother deployed overseas frustrated with leaks in brand-new home

A deployed mother told Action News Jax she’s frustrated that her brand-new house is leaking while she’s serving overseas in the Navy.

The builder is a company Action News Jax has investigated in the past for complaints of shoddy construction.

Olivia Cannon’s next-door neighbor told Action News Jax he also noticed multiple leaks in his Dream Finders home in June, six months after he moved into his newly constructed house.

>> Read more trending news

“The entire situation is tiring, it’s stressful and it shouldn’t be happening. Not in a six-month-old house,” Cannon said.

Before Cannon deployed with the Navy to Japan, she wanted to make sure her two kids and mother had a nice place to live.

That’s why she bought a brand-new home from Dream Finders.

“This is the first new home I’ve lived in my entire life. I’ve worked my entire life to have a home like this. And I couldn’t have been more disappointed when I received this information,” Cannon said.

In January, a home inspector reported that he spotted three roof construction problems at the home that could lead to leaks.

Cannon said she spotted three holes in the ceiling leaking water into a bucket before she closed on the home in January.

A form that Cannon said shows what Dream Finders promised to fix before move-in noted “roof leak and nail heads.”

Cannon’s mother Elaine Sturgeon said the ceiling started leaking again in the same spot on Saturday.

“I looked up there and it was a little spot, where that little spot is right up there, it was bulged out like there was something behind it. And it was water,” said Sturgeon.

Dream Finders’ attorney Robert Riva said no one from Dream Finders was willing to talk on camera about this, but Riva answered Action News Jax’s questions by email.

Action News Jax asked Riva if Dream Finders is experiencing known issues with its roofing subcontractors leading to leaks in its new construction.

“To my knowledge, no,” Riva said in an email.

Roofers were supposed to come to Cannon’s house Thursday to fix the problem, but that did not happen.

Riva said the roofing subcontractor is supposed to fix the problem this week.

Starbucks to open first U.S. ‘signing store,’ will be designed with deaf patrons in mind

Starbucks is taking a step to make sure a new store is accessible to those who use sign language to communicate.

The first “Signing Store” in America will open in Washington, D.C. in the fall.

About 20 to 25 employees will be hired from across the country. They will be proficient in American Sign Language, CBS News reported.

The idea was created with the help from the ASL Deaf Studies Department at Gallaudet University. The department is the only liberal arts school for higher learning for the deaf in the world and the store will be located near campus.

This isn’t the first time the company catered to deaf patrons. 

>> Read more trending news 

The first “Signing Store” in the world opened in 2016 in Kuala Lumpur, Malaysia, CNN reported

To acknowledge the signing skills baristas have, they will wear aprons embroidered with ASL signs, CBS News reported. The employees will also wear a pin that says “I Sign.”

The cafe will also feature artwork and a mug designed by a deaf artist. 

The the store, which will be done at a current Starbucks location, will be designed to help deaf customers interact. It will be an open layout for easy visual communication and have low-glare reflective surfaces. 

It will also have events geared to the deaf community, CNN reported.


Father of Parkland school shooting survivors shot to death in Florida armed robbery

The father of two Parkland shooting survivors was shot and killed Tuesday during an armed robbery at the convenience store he owned in North Lauderdale, Florida, police said.

Ayub Ali’s son and daughter survived the school shooting at Marjory Stoneman Douglas High School in Parkland, Florida, which left 17 dead.

>>Photos: Remembering Parkland Florida school shooting victims

Ali was a father of four, WPLG reports.

Broward County Sheriff’s officials told WTVJ Ali was forced to the back of the store and shot by the suspect.

Sheriff’s officials released photos of the suspect caught on surveillance camera inside the store on Twitter.

“He took money from the cash register and left. The thief returned shortly after and shot Ali,” sheriff’s officials said in a statement. “The suspect wore a black vest, reddish-orange shorts with a black and white stripe on the sides, reddish-orange slides and a skull cap with 'Miami' stitched on the front.”

Ali was later pronounced dead at Broward Health Medical Center in Fort Lauderdale.

WTVJ reports that a makeshift memorial had appeared at the convenience store when it reopened on Thursday.

Salmonella outbreak in 26 states linked to raw turkey

A salmonella outbreak linked to raw turkey has sickened at least 90 people across 26 states, U.S. Centers for Disease Control and Prevention announced Thursday.

>> Read more trending news 

The illness has been reported in Alaska, California, Colorado, Florida, Georgia, Hawaii, Iowa, Illinois, Indiana, Kansas, Kentucky, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Virginia and Wisconsin, the CDC reports.

This could be a “widespread turkey industry” outbreak, the CDC reports.

Out of the 90 people sickened, 40 have been hospitalized.

No deaths have been reported.

The CDC has not determined where the turkey came from. People who got sick reported eating several raw turkey products sold under different brands from different stores.

Of 61 interviewed by the CDC, 37 said they ate turkey products that were purchased raw -- including turkey pieces and whole turkey.

Samples of raw turkey pet food and live turkeys also tested positive for salmonella.

The USDA and CDC said they have notified representatives of the turkey industry to reduce salmonella contamination.

To avoid salmonella, the CDC said it’s important to wash hands before and after preparing or eating turkey and make sure raw turkey is cooked to an internal temperature of 165 degrees Fahrenheit.

Food safety experts also advise using a separate cutting board for raw turkey products and avoid feeding raw food to pets because salmonella can make them sick.

Woman gives birth in San Antonio Chick-fil-A restroom

A woman in San Antonio gave birth in the most unlikely of places -- a Chick-fil-A restaurant bathroom.

Falon Griffin told KSAT she had to rush in to the Chick-fil-A while heading to the hospital to give birth.

She told KSAT she and her husband were dropping off their older children with a family friend in the parking lot, and realized she couldn’t wait.

“I didn't know I was going to have a baby in there! I was going to the restroom,” said Griffin.

>> Read more trending news 

Griffin’s husband, Robert, told WFMY the young employees let the couple in after closing, and were quick to help under pressure. 

“I hear high pitched screaming and I was like, OK-- this is serious. This is happening,” said Brenda Enriquez, the Chick-fil-A employee who called 911.

In a Facebook post, Robert Griffin said management brought them clean towels as Falon Griffin started to go into labor in the restaurant’s bathroom stall.

She gave birth to a girl, Gracelyn Griffin, about 15 minutes before paramedics arrived.

“Her birth certificate reads ‘Born in Chick-fil-A’ and the hospital had me sign the birth certificate as attending physician,” Robert Griffin wrote on Facebook.

Griffin said that Chick-fil-A has offered baby Gracelyn free Chick-fil-A for life and a guaranteed first job. 

Army pilot surprises dog after return from six-month deployment

A six-month separation because of deployment has come to an end with a slobbery surprise.

Zach Vohaska was deployed to Afghanistan, WFLD reported. During his tour of duty, he had to leave Buddy behind. 

When he got home, he decided he needed to surprise his four-footed friend, so he hid under a pile of blankets on the family couch, Fox News reported

Buddy realized that he knew that smell and started nosing more and more under the blankets. 

When he realized it was Vohaska, the tail didn’t stop wagging and Buddy jumped up to hug and lick his owner. 

The heartwarming moment was caught on video.

>> Read more trending news 

Police officer says prayer over boy before brain surgery

A Georgia police officer is going viral for his act of kindness, but he says he was just doing his job.

Jason Lambert, an officer with the Warner Robins Police Department, took a moment to comfort a boy before the child went in for a surgical procedure on his brain.

Jalen Manns, 9, was diagnosed with a brain tumor called thalamic glioma in May. He started battling headaches over a year an a half ago. His mother had to quit her job to take care of her son full time because they became so bad. Then he was having anxiety and terrors at night. After going to see a sleep therapist, and going to the Autism Center, he had a brain MRI that discovered the tumor, WMAZ reported.

Eventually the officers at the Warner Robins Police Department heard about Jalen’s story and his planned biopsy.

Before his procedure, Lambert, along with members of the K-9 unit, stopped by to visit the boy.  They gave him a t-shirt and a stuffed animal of a German shepherd to add to his collection called “Jalen’s guard dogs,” WMAZ reported.

That’s when Lamberth knelt down and said a prayer for Jalen before escorting him to the hospital for his surgery.

Lamberth never thought he’d get the attention he has and that’s not why he prayed over Jalen.

>> Read more trending news 

“I just wanted to get, one, believing in God’s healing powers. I never expected anything like this to go viral,” Lamberth told WMAZ.“I don’t want the attention. It’s not about me. It’s about God. It’s about Jalen and getting his story out there. I  just really hope and pray for his total healing and that people will go and support the family,” Lamberth told WMAZ.

After the escort, the officers helped get Jalen settled, and while he didn’t want them to leave, they promised him they’d be back.

“They all wanted to follow up with him,” Hannah Manns told CBS News. “They said they want to redo everything again after the procedure is over.”

A GoFundMe campaign has been set up to help Jalen and his family. 

17 hurt after tornadoes strike central Iowa

At least 17 people are hurt after a series of tornadoes swept through central Iowa.

The towns of Marshalltown, Pella and Bondurant suffered extensive damage.

No deaths have been reported, according to the Des Moines Register.

Rod Donovan with the National Weather Service told the Associated Press that two primary storms spawned the series of tornadoes.

>> Read more trending news 

One developed in the Marshalltown area while the other started east of Des Moines and traveled through Bondurant and into Pella.

Marshalltown, a town of 27,000 people, appears to have been hardest hit. 

Several buildings collapsed, and the cupola of the town’s historic courthouse tumbled 175 feet from the ground.

In Pella, a tornado hit an agricultural machinery maker, where people were working at the time.

The storm scattered huge sheets of metal through a parking lot.

One building was left with a giant hole in it.

Seven people at the facility were treated for minor injuries.

The exact number of tornadoes and their strength will be determined later.

The Associated Press contributed to this report

NFL, players union agree to halt new anthem policy for now, seek resolution

The NFL and National Football League Players Association have agreed to halt enforcement of rules regarding the new national anthem policy, after the Associated Press reported that Miami Dolphins players who protest on the field during the anthem could be suspended for up to four games.

>> Read more trending news 

“The NFL and NFLPA, through recent discussions, have been working on a resolution to the anthem issue. In order to allow this constructive dialogue to continue, we have come to a standstill agreement on the NFLPA's grievance and on the NFL's anthem policy. No new rules relating to the anthem will be issued or enforced for the next several weeks while these confidential discussions are ongoing,” the statement read.

The Dolphins said in a statement: “The NFL required each team to submit their rules regarding the anthem before their players reported to training camp. We will address this issue once the season starts. All options are still open.”

Related: NFL Players Association files grievance over anthem policy

The NFL rule that was passed in May forbid players from sitting or taking a knee if they are on the field or sidelines during the national anthem, but allowed them to stay in the locker room if they wish. The new league rules were challenged this month in a grievance by the players union.

The NFLPA said earlier this month that the NFL policy, which the league imposed without consultation with the players union, is inconsistent with the collective bargaining agreement and infringes on player rights.

The Associated Press contributed to this article.

3-year-old dies after being left inside Texas day care bus for hours, police say

A 3-year-old boy in Texas has died after he was left inside a hot van after a day care field trip.

The boy died after being inside the van for over three hours Thursday afternoon without any ventilation, KPRC reports.

>> Read more trending news 

The boy’s father discovered the child inside the van when he arrived to pick him up from day care.

The temperature inside the van reached 113 degrees, authorities said.

The boy was rushed to a local hospital where he later died.

The boy was on a field trip with 28 other children from the Discovering Me Academy, authorities told KTRK.

Records show that the boy was listed as accounted for when the van returned to the day care facility, police said.

The day care chaperone and a driver have been detained for questioning.

Father, toddler pepper sprayed after confronting man taking photos of women in Seattle park, police say

A man and his 2-year-old daughter were pepper sprayed by a man while walking around a Green Lake in Seattle.

The assault happened Wednesday evening, KIRO reports

>> Read more trending news 

When an officer arrived to the scene, the man appeared to be in extreme pain. His face was red and swollen and his nose was running, KIRO reports. The man's 2-year-old daughter was crying and her face was also red and swollen. 

The man told police he was walking around Green Lake Park with his daughter when he noticed a man taking pictures of a woman who appeared to be sunbathing near the water.

According to the police report, the man asked the suspect if he had the woman's permission to photograph her and the suspect said he likely did not. The two then separated. 

Later in the day at another part of the park, the man noticed the suspect taking photos of other women. The man expressed his displeasure and the suspect then started taking pictures of him and his daughter, police said. 

According to the report, the man said he was going to take the suspect's camera. Then the suspect pulled out pepper spray and sprayed the man and his daughter. 

The suspect fled the scene on foot.

Police later arrested the suspect for investigation of assault and investigation of assault of a child. He was booked into the King County Jail. 

Trump invites Putin to Washington this fall, apparently surprising DNI Dan Coats

President Donald Trump is planning a second summit with Russian President Vladimir Putin this fall, White House press secretary Sarah Sanders said on Twitter Thursday.

>> Read more trending news 

“President Trump asked (national security adviser John Bolton) to invite President Putin to Washington in the fall and those discussions are already underway,” Sanders tweeted.

Trump followed up with tweets reaffirming the “success” of last week’s summit with Putin in Helsinki, stating he is “looking forward” to meeting Putin again to “begin implementing” issues discussed at the summit.

>>Related: Trump says Russia no longer targeting US, contradicting intelligence officials

Bolton extended the invitation to Putin on Thursday, a National Security Council spokesperson told CNN.

>>Related: Trump morphs into Putin on latest Time cover

Russia’s ambassador to the U.S. said Moscow is ready to discuss a possible visit to Washington.

Ambassador Anatoly Antonov said Friday that Russia “was always open to such proposals. We are ready for discussions on this subject.”

However, Antonov said it is up to the Kremlin to formally respond.

The Kremlin has not commented on Trump's proposal.

The news of another meeting between the two leaders seemed to surprise Dan Coats, the U.S. Director of National Intelligence.

During a live Q&A at the Aspen Security Forum in Aspen, Colorado, MSNBC host Andrea Mitchell interrupted their chat to announce the breaking news when it happened.

“The White House has announced on Twitter that Vladimir Putin is coming to the White House in the fall,” Mitchell said.

“Say that again?” Coats asked as the crowd bursts into laughter.

After a few moments, Coats said, “OK. That’s going to be special.” 

Coats also said during the forum that he does not know what the two world leaders discussed during the summit in Helsinki. 

The Associated Press contributed to this report

Photo: Florida Burger King customer appears to prepare food

Two Jacksonville, Florida, Burger King employees were terminated after customers said a woman got out of line and began preparing food behind the counter.

>> Read more trending news

Jeffrey and Marcelita Jones told WJAX-TV that they were at the Burger King at 937 Dunn Ave. when a woman stepped out of the slow-moving line.

They said the woman -- who was in plain clothing -- walked behind the counter and put on a pair of gloves. 

A photo appears to show her preparing or handling food. 

"She definitely, she had it her way," Jeffrey Jones said. "She didn’t even wash her hands."

The siblings said that employees and a woman who appeared to be the manager didn't seem to try to stop the woman.

"I said, 'No, you’re not about to fix my food. You’re not in uniform,'" Marcelita Jones said. 

WJAX-TV went to the Burger King on Wednesday and asked a manager why the woman was allowed behind the counter, and if any of the food she reportedly prepared was served to customers. 

The unnamed manager told the reporter: "I appreciate you bringing that to my attention but please take it up with my company."

The witnesses said they believed the woman in plain clothes might have been an employee. WJAX-TV asked the manager if that was the case. 

“It’s apparent that we don’t know anything about it, but we will look into it, and deal with it, and investigate it,” he said. 

WJAX-TV called and emailed Burger King's corporate office for more information.

A spokesperson sent a statement that said in part:

“…The person in the photo was an off-duty employee who went behind the counter to prepare food. This should not have happened and as soon as the owner of this location was made aware of this incident, the franchise owner terminated the team member and manager for violating their company policies."

The witnesses said they believe more training for the employees would have been a more appropriate measure as opposed to termination.

Recent high school grad found dead in submerged car in murky pond after week-long search

For six days, authorities combed Elbert and Madison counties in northeastern Georgia looking for any sign of Julie Ann Mosier

>> Read more trending news 

Mosier, 18, had been missing since July 12 when she went to visit a friend in the Bowman area, according to the Athens Banner-Herald.

A massive search included a tricky stretch of road where an Elbert County sheriff’s deputy eventually spotted tire tracks that led to Mosier’s car, which had crashed into a pond, the Banner-Herald reported.

“We’ve all ridden that road I’d say collectively two dozen times and didn’t see anything,” Danielsville police Chief Brenan Baird told the newspaper. “There is one spot you can stand to see what (the deputy) saw and we’re very fortunate he saw it.”

Police think the teen, a recent high school graduate and new driver, missed a stop sign, lost control of the car and careened down an embankment into the pond. 

Once the deputy spotted the submerged car, authorities had to bring in a dive team to confirm it was Mosier’s car because the water was so murky. They then found the teenager inside, according to the Banner-Herald.

The search for the girl included several Athens-area law enforcement agencies. After several days coming up short, Baird told the newspaper officers were retracing their steps. 

>> Related: Missing teen linked to site of Rainbow Family gathering found in S.C.

“We went over everything that had been done and mapped out every area we had looked,” he said.

And they finally found her.

“It’s a rough time for the family, but they do have some resolution,” Baird said.

The Georgia State Patrol is still investigating the crash.

Chelsea Prince contributed to this story.

Child endangerment charges against YouTube stars dropped, officials say

Child endangerment charges against a West View, Pennsylvania, couple have been dropped, officials said.

>> Read more trending news

Isaac and Nicole Guest were charged in June after police said their two young sons were found by a good Samaritan on the side of a busy road.

According to police, their mother was a block away at a park while their father was at home.

The Guests are YouTube stars with their own channel and have been criticized before.

At the time of the incident, both parents proclaimed their innocence and said they expected the charges to be dropped.

The charges against Isaac Guest were dismissed and those against Nicole Guest were withdrawn.

5 signs your relationship is toxic and hurting your mental health

Everyone in a relationship knows how easy it is to accuse a partner of something they didn't do. It's their fault, you tell them, whether the spat is about towels on the bathroom floor, an angry mother-in-law or a missed restaurant reservation.

>> Read more trending news 

Sometimes you know you're wrong the second these words leave your mouth; other times you recognize your mistake in the days to come.

But the same people often miss a much more critical aspect of their relationship, despite repeated examples and gut feelings that something is wrong. It's far more difficult to realize that your partner may actually be at fault when you suffer from mental health issues.

"Some have the power to uplift our spirits, to lend comfort during life's strains and stresses, to weave fun and playfulness into our day, and to imbue life with a profound sense of purpose," psychologist and Harvard lecturer Holly Parker, author of “If We're Together, Why Do I Feel So Alone?,” told Bustle. "Sadly, others can pull us downward, drain our energy and emotional reserves, fill us with heartache and erode our happiness."

Some of these woeful partners contribute to a condition, like depression, that may have already been present. Others push a person with relatively strong mental health into a rapid decline.

In both situations, it's all too easy to miss the signals. Bustle writer Suzannah Weiss, for example, started obsessive hair picking (trichotillomania), had trouble concentrating on work and wasted lots of time watching television for a good while before she realized an emotionally abusive partner was the root cause of her mental anguish. 

>> Related: Which ‘down-and-dirty’ men should you spring-clean from your life?

You owe it to yourself to figure out if you're having a toxic reaction to a relationship, psychologist Andrea Bonior told Health.

"Keeping a finger on your own emotions can help you develop insight about the people in your life, so you can choose healthier situations," she said.

And while each person has to weigh a relationship's worth for themselves, there are common signs that indicate a partner's actions are hurting your mental health:

Your self-esteem is slipping. If you can honestly say you were more confident and felt better about yourself before this relationship got going, your partner could be the one lowering your self-esteem, Parker said. The routine might be subtle, like a partner who talks about themselves constantly while asking you very few questions, which can lead you to feel less interesting. (This could also be a symptom that you are in a relationship with one type of narcissist.) Or it could be more obvious, a constant barrage of overt insults that reaches emotional abuse proportions.

"When one of the people you're closest to is making you feel inferior, you may start to believe you are," Weiss noted.

You're always walking on eggshells. A controlling relationship partner can do plenty of damage even without physical threats or violence. "It can simply be that you feel frightened to share your opinions—you're constantly walking on eggshells because you're afraid of your partner's emotional reactions," Bonior noted.

Your physical health has tanked since the relationship started. 

Sure, it could be a coincidence. But Parker warned that an unhealthy relationship can cause headaches, insomnia or muscle pain. The link to mental health? If one of those physical problems has erupted due to your relationship, it may indicate an underlying mental issue as well.

You're relieved when your partner checks out. 

Of course you could just be losing interest, but a physical sense of relief when your partner leaves after you've spent substantial time together could indicate your partner's causing you stress. Give this observation even more credit if your relief when your partner departs is accompanied by "a sense of weight and physical tension in the parter's presence," Parker noted.

You go to great lengths to distract yourself from the relationship. 

This is a psychological arc: when you are in a relationship with someone, you will make every attempt to avoid negative thoughts about them. When the negativity threatens, it can cause you so much cognitive dissonance you will do anything to push it to the back of your mind. Some of the distraction techniques can wear away mental health, like oversleeping or playing video games for long hours. 

>> Related: 6 signs it's time to break up with your workplace friend

Of course, eliminating the relationship is not going to magically erase your mental health problems, but it could have a positive impact. "Although many stressors in life can undermine emotional health, the possible role of relationships should not be dismissed," Parker said. "If a romantic relationship is having a negative impact on your psychological well-being, it's vital to turn attention to that."

Snake massage great way to relax, if you can stand the creepy crawlers slithering all over you

The latest trend in massages doesn’t involve cactus or snail facials or even cleavers. It seems the hottest practice heating up the massage table lately in some spas involves snakes.

>> Read more trending news 

A spa in Poughkeepsie, New York, places boa constrictors on the body and allows them to slither all over, wrapping themselves around a client’s neck, feet and torso.

“Just enjoy them and feel them,” a masseuse specializing in snake massages named Serpentessa said to a client  undergoing the snake massage, according to CBS 2 NY.

“They tone and stimulate the vagus nerve in our body, and that releases endorphins and oxytocin. Those are the feel-good nerves,” Serpentessa, who works at the Dreaming Goddess spa, told CBS 2.

The vagus nerve is one of the cranial nerves that connects the brain to the body.

But how safe is this kind of massage with a snake like a boa constrictor? Serpentessa said it depends.

“There are no guarantees with a wild animal,” she said. “You’re the one who’s going to choose whether it’s safe for you or not. So no one has ever been hurt by one of my boa constrictors.”

>> Related: 6-foot boa constrictor falls from ceiling, landing on sleeping man

She has four of them and charges $300 for an hour and 15 minute massage.

Serpentessa also told CBS 2 that people usually come to her for a couple different reasons: healing, empowerment or to conquer a fear of snakes.

Clinic's errant form letter reveals health care's faulty human touch

When Dr. Seth Walker, an Emory Healthcare pulmonologist, decided to take a position in Cleveland, Emory sent out a letter letting his patients know.

“My leaving in no way diminishes my concern for you and your well-being,” Walker wrote.

>> Read more trending news

It didn’t have the desired effect. The letter was riddled with bizarre typos that the family of one patient, Kaitlin Fowler, found off-putting. Worse, Kaitlin received the letter — or rather, her parents did — four years after her death.

Emory should have known: Kaitlin died of cystic fibrosis, the disease Walker was treating her for, at Emory’s flagship hospital on Clifton Road.

“We’re just amazed,” said Jeff Fowler, Kaitlin’s father. “It’s like … how can you send this out to us?” Another family they know also got such a letter sent to their dead child.

Emory is one of the most prestigious medical institutions in the South, and it’s expanding. It puts big muscle into academic expertise and gets high marks for clinical outcomes. But one area where it comes out average, according to federal data, is patient experience.

The letter incident exemplifies a tension in a human-centered trend in health care, said Jason Wolf, the president of the Beryl Institute and founding editor of the Patient Experience Journal.

“You want to give them a little bit of credit,” Wolf said. “It’s good you’re being active in your outreach. But you’ve got to be mindful in the way you do it.”

His organization this week will publish a study on what patients expect from health care workers and institutions. First, of course, comes health. “Second, and not far behind,” he said, “is that they were treated as a person.”

The implications can be significant, he said, not only for a health system’s popularity and financial health. If patients don’t feel engaged, they may slack off or change their participation in their care, and that can have an impact on their clinical outcomes.

“So it has significant implications, I think,” Wolf said.

Health care institutions are driving to improve “patient experience” these days; they’re rated on it and in some instances are paid based on it. But not all of them agree on what “patient experience” even is.

The Beryl Institute defines patient experience “as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.”

One article in the journal Health Leaders led off with the example of another messed-up patient form letter to illustrate lack of connection and poor patient experience.

Another expert in patient experience, though, cautioned not to read too much into such incidents.

“I’d be more concerned if something like that happened during the episode of care,” said Dr. William Maples, an oncologist and president of the Institute of Healthcare Excellence. “If a physician did not create an environment where the patient felt respected, cared for, heard, listened to. Those are the critical things, where we truly are understanding the patient’s needs, we truly are showing that we have empathy and compassion as we provide our scientific care for that particular patient.”

That’s where it’s crucial that doctors are creating an environment where patients and team members can speak up, Maples said, so health care providers have the information they need to make the right decisions. “All of those things are incredibly important to how patients do,” Maples said.

A technological glitch should be fixed, Maples said, but “this is not about patient experience.”

In modern health care generally, “the clinical team is trying very hard to really create the best experience with the situation and the environment that we have,” he said. And “if we begin to make (‘patient experience’) something that it’s not, it only disillusions the team.”

Emory did not say how the mistakes happened, but it released a statement saying it was working to prevent such a situation from ever happening again.

“Emory Healthcare is deeply sorry for sending a physician’s departure letter to the family of a deceased patient and for the pain and disruption this error caused,” the statement said. “The letter and its distribution were not up to Emory’s quality standards.”

As for the Fowlers, the letter is nothing compared with the way cystic fibrosis ground them down. They received attentive, personal care under the Emory umbrella while Kaitlin was a minor, at Children’s Healthcare of Atlanta’s Egleston Hospital on Emory’s campus, Fowler said. At Emory University Hospital, things changed. Sometimes care was heroic. Sometimes it was a revolving door of residents.

“My daughter was in the hospital over 380 days of her life,” Fowler said. “It’s one of these diseases that really wears on you. … You spend a lot of time in hospitals. You spend a lot of time with doctors. You just kind of get used to the dealings.”

Mom gets 40 years for murder of 2-year-old son who wet bed, gave her ‘sideways look’

A South Dakota woman was sentenced Tuesday to 40 years in federal prison for the brutal 2016 beating death of her 2-year-old son, which occurred less than two months after she regained custody of the boy. 

Katrina Pauline Shangreaux, 30, who is also known as Katrina White Whirlwind, pleaded guilty March 20 to second-degree murder in the death of Kylen Shangreaux. The boy died of blunt force trauma July 28, 2016, at Shangreaux’s home in Porcupine, a small community on the Pine Ridge Indian Reservation. 

>> Read more trending news

Angie Shangreaux, Kylen’s paternal aunt, had custody of the boy for about 14 months, a majority of his life, before Katrina Shangreaux regained custody June 1, 2016, through Oglala Sioux Tribal Court. Angie Shangreaux, 38, described for Native Sun News Today what Kylen’s life was like in her home. 

“A lot of people think ‘Oh he’s just another abused and neglected Native American kid,’” Shangreaux said. “There’s so much more to his life. That wasn’t his life. That was the last fifty-eight days of life.”

She told the newspaper that Kylen’s life was filled with laughter and love before he was returned to his mother. She described him as a “good boy” who loved Chicken Little, Home, Lego Batman 2 and Cars.

His favorite meal was breakfast. 

“He loved to eat waffles," Shangreaux said. “He would sit and drink coffee with me. He called it ‘foffee.’”

Angie Shangreaux’s Facebook page, along with one titled Justice for Kylen, is filled with photos and videos of a smiling, happy Kylen. In one video on the Justice for Kylen page, the toddler and his aunt tell the camera good morning and giggle. 

“I love you, Ky,” Shangreaux says. 

“I love you more,” Kylen responds. 

As Shangreaux starts to say, “I love you the most,” Kylen says, “Most!” The boy laughs. 

A statement of fact filed in federal court in March, when Katrina Shangreaux entered into a plea agreement with prosecutors, details the crime, which U.S. District Judge Jeffrey Viken on Tuesday described as “horrific, depraved, torturous (and) humiliating,” according to the Rapid City Journal

[Warning: The following details are graphic.]

Shangreaux, who said she had consumed a large amount of alcohol and taken the pain medication Tramadol before her son’s killing, admitted in the court records that she returned home the night of July 27, 2016, and became angry when she found that her son had wet the bed. Shangreaux and Kylen lived with her other children and her mother, Sonya Dubray. 

“She took him to the bathroom and tried to force him to use the toilet,” the statement of fact said. “Shangreaux perceived (Kylen) was being defiant and that made her even angrier.”

Shangreaux admitted she hit her son multiple times, including with a studded belt, and put him in the corner as punishment. Her anger grew, she said, when the boy gave her a “sideways look.”

When the toddler accidentally called her “Angie,” she became infuriated. 

“Shangreaux despised (Kylen’s father’s) sister Angie,” the statement said. 

Katrina Shangreaux admitted in the statement of fact that, after her son called her by his aunt’s name, she threw the boy to the floor and repeatedly kicked him in the abdomen and head.

“She stopped only when she saw that he appeared different and she realized how badly she had injured him,” the statement said. 

Shangreaux also bit the boy multiple times and caused damage to his genitals. 

“The most shocking was the damage that she did to his scrotum,” Assistant U.S. Attorney Sarah Collins said during the sentencing, according to the Journal

The newspaper reported that the toddler’s genitals were “practically obliterated” by the beating. According to court records, his scrotum was torn and a long hair had been wrapped around it and his penis. 

Shangreaux told Dubray what she had done, the statement of fact said. At some point early the following morning, the mother and daughter sat Kylen at the kitchen table with Shangreaux’s other children and tried to get him to drink some apple juice.

He became more unresponsive and fell on the floor, where he soiled himself. His mother and grandmother cleaned the boy up -- and cleaned the crime scene with bleach -- before calling an ambulance, court records showed. 

Shangreaux told police when she called 911 that Kylen had choked on his juice and stopped breathing, the Journal reported

When the ambulance arrived, Kylen was in clean clothes and there was no visible blood on his body, according to the statement of fact. 

“Shangreaux did not accompany (Kylen) to the hospital,” the document said. “Instead, she had three cigarettes, then found a ride to Pine Ridge, where the hospital staff told her (Kylen) had died. She fled, to White City, Nebraska, and later to Rapid City.”

Rigor mortis had already set in and Kylen’s body temperature was 90.7 degrees when he was pronounced dead around 8:30 a.m., according to the record. The treating physician estimated that he had been dead for about four hours. 

Emergency room doctors saw belt and bite marks on the boy’s body and found that he had a skull fracture and possible abdominal injuries. 

The pathologist who conducted the boy’s autopsy reported that he had bruises over most of his body.

“He noted (Kylen) suffered extensive and severe bruising over 70 percent of his body and this also likely contributed to his death, as the blood pooling at the bruises may have deprived his organs of sufficient blood,” the statement of fact said. 

The Journal reported that the pathologist found 111 distinct external injuries, including what appeared to be cigarette burns on his head. He also suffered broken ribs and bleeding in his abdomen and brain. 

Shangreaux was initially charged with multiple crimes, including first-degree murder, assault resulting in serious bodily injury of a minor, felony child abuse and neglect. Those charges were reduced to a single second-degree murder charge in the plea deal. 

Read the facts Katrina Shangreaux admitted to as part of her plea agreement below. WARNING: The document contains graphic details of Kylen Shangreaux’s death and may not be suitable for some readers. 

The toddler’s paternal relatives hoped for a life sentence in the case, the Journal said.

“You’re the last person who can give Kylen the justice he deserves,” Angie Shangreaux told the judge prior to Katrina Shangreaux’s sentencing. “I’m begging for what would be a lifelong sentence for her.”

Angie Shangreaux and her mother, Patti Shangreaux, told the court how much Kylen was loved and wanted by their family, the Journal reported. They described how he loved to run around in his diapers.

Kylen also loved music and playing on the computer with Angie Shangreaux’s sons. Before taking her seat following her victim impact statement, Angie Shangreaux told the boy’s mother she hated her. 

“I will never forgive you,” Angie Shangreaux said, according to the newspaper. “You deserve hell.”

The grieving aunt told Native Sun News Today that she has been haunted by the knowledge of what her nephew, who she considered one of her own children, went through before he died. 

“It took a toll on me emotionally. I literally just checked out,” Angie Shangreaux said. “The thoughts of what he suffered that morning. The thoughts of what it was like the last fifty-eight days invaded my mind constantly. The fact that he cried for me when she was killing him.”

Dubray was charged in September 2016 with being an accessory to first-degree murder, tampering with evidence, making a false statement and concealment of a felony. Prosecutors allege that she helped Shangreaux evade authorities, concealed the abuse of her grandson and misled investigators about the extent of the abuse. 

Aside from helping her daughter clean up the crime scene, Dubray is also accused of washing the clothes Kylen was wearing when he was abused to hide evidence, court records show. 

Her indictment states that Dubray also lied to investigators from the FBI and the Bureau of Indian Affairs when she told them that Kylen was potty-trained. The boy was still in diapers, they learned during the investigation. 

Dubray is scheduled to stand trial in November. 

Restaurant tries shaming teen who used quarters to pay, inspires campaign to buy other’s meals

A restaurant that faced backlash after trying to shame a teenager who paid a bill mostly in quarters, inspired the customer to start fundraising to pay for more people’s meals with change. 

>> Read more trending news

Cohen Naulty took a couple of his friends out for lunch Monday to Beer 88, where he picked up the $45 tab. He used a $20 bill and mostly quarters to cover the check as well as a $10 tip, he said. 

"It's just U.S. currency. I'm allowed to use it. It's not illegal. I'm not doing anything wrong," Naulty told WSET

Later that day, the restaurant shared a picture of the change and included hashtags “#nohometraining” in a post that has since been removed. 

The restaurant said in a later post that its original post was not intended to be hurtful. That post has also been removed. 

“In response to our earlier post, it was posted as a joke, intended as a joke and should be taken as a joke. It was posted as a light-hearted way of saying that something like this can be annoying to people that work in the restaurant/retail industry. In no way did we publicly shame ANYONE for paying OR tipping. We try to keep our page funny and relatable. And had no idea that this would be offensive to anyone.”

"On that part, yes, I do apologize," Yao Liu, the owner of Beer 88, told WSET, referring to the hashtag. "Because, you know, I didn't see it."

Naulty, 17, who works as a server at Kountry Kitchen, turned the worldwide interest into a way to keep buying lunch for people. He started The Quarter Boy, a fundraiser to pay for stranger’s meals in change at least once a week. It has raised $4,900.

“If you are a restaurant that wouldn’t mind a register filled with quarters at the end of the night and a special treat for one of your patrons now and then please post so I know who I won’t offend by coming by,” he wrote on Facebook.

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