Audio Help

Audio help

Why is the player asking for a log in?

The player may prompt you to login with a user name and password – this is likely because the player does not recognize your IP address as being located within the U.S. Due to licensing issues, your attempt to listen is being blocked

Stream Not Playing?
Be sure you are running the latest version of your favorite Internet Browser. Also, depending on which browser you use, you may need to have the latest version of Adobe Flash as well. The Stream Player is built to provide HTML5 audio and uses Flash as a fallback when necessary. 

How well does your browser support HTML5?

Not Sure About Your Browser? 

Updating your Browser:

Do you have Adobe Flash?

Pop-up Windows Enabled?

When you click on “Listen” to launch the player window, it opens in a new window to allow you to keep the live stream playing while browsing the web in this window. Be sure you do not have pop-ups disabled for the domain that you are visiting to open up the player.

AdBlock Plugins/Software?

You must allow the stream page to serve advertisements or the live stream will be stopped by the ad blocking plugin or software. Please disable any “AdBlock” software you have running for this stream to work.

NoScript Software?

There are many elements of the SGplayer that are served by java script, so if you are running NoScript our player will not be able to load.

Disable all Browser Addons?

If you have gone through all of the verification steps above and the player is still not working, you can try disabling all Addons.

There are many other Addons and Extensions that can affect the player and its ability to function properly.

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