United Airlines is under fire again after a family said the carrier accidentally sent their dog to Japan instead of Kansas City.
According to KCTV, Kara Swindle and her family, who are moving from Oregon to Kansas, took a United flight to Kansas City. Their dog, a 10-year-old German shepherd named Irgo, was supposed to be waiting in a United cargo facility when they arrived.
But that wasn't the case.
When the Swindles went to pick up Irgo, they were greeted by a Great Dane instead, KCTV reported Wednesday. They soon learned that the airline had mixed up the two dogs and mistakenly flew Irgo to Japan, the Great Dane's intended destination.
In a statement, United told KCTV: "An error occurred during connections in Denver for two pets sent to the wrong destinations. We have notified our customers that their pets have arrived safely and will arrange to return the pets to them as soon as possible. We apologize for this mistake and are following up with the vendor kennel where they were kept overnight to understand what happened."
Irgo will be returned to the Swindles "later this week," KCTV reported.
The news comes the same week another family's dog died on a United flight after a flight attendant reportedly said the pet had to travel in an overhead bin.
A passenger plane caught fire, then crashed while landing at Nepal’s Kathmandu airport Monday.
A commercial aircraft carrying 65 people crashed in Iran on Sunday, killing everyone on board, an airline spokesman told state media.
“State employees are and must be held to the highest standard both professionally and personally,” said Ronni Reich, a spokesperson for the New York State Council of the Arts, where Peirez works. “We were notified of this situation and have commenced an investigation. This employee has been removed from the office and placed on leave until further notice and until the inquiry is resolved.”
Mother Marissa Rundell captured the incident on camera, and the video quickly made its rounds on the internet. The footage shows an annoyed Peirez complaining about having to sit next to a “crying baby” on the plane even though it doesn’t appear the child was crying at the time. When a flight attendant informed her that she couldn’t change seats, she threatened to have the employee fired and was soon removed from the flight.
Delta responded in a statement, saying Peirez’s actions and behavior failed to meet the airline’s standards for passengers:
"We ask that customers embrace civility and respect one another when flying Delta," the statement said. "This customer’s behavior toward a fellow customer on a flight from New York to Syracuse was not in keeping with those standards. We appreciate our Endeavor Air flight attendant’s commitment to Delta’s core values and apologize to the other customers on board Flight 4017 who experienced the disturbance."
Passengers aboard what one woman called the "scariest flight of my life" are breathing sighs of relief after making a safe landing following a midair engine problem.
According to CNN, United Flight 1175 from San Francisco lost an engine cover over the Pacific Ocean less than an hour before it was set to land in Honolulu.
"There was a loud bang ... and then the plane really started shaking," passenger Allison Sudiacal told KHNL. "It was like rattling and the plane was kind of shaking like boom, boom, boom."
Passenger Maria Falaschi tweeted several photos along with the caption, "Scariest flight of my life."
The Boeing 777, which was carrying 363 passengers and 10 crew members, "declared an emergency due to a vibration in the right engine" before safely landing about 40 minutes later in Honolulu, the Federal Aviation Administration said, according to KHON. Emergency personnel were "standing by as a precaution," the Hawaii Department of Transportation said.
"Our pilots followed all necessary protocols to safely land the aircraft," United said in a statement, according to KHON. "The aircraft taxied to the gate and passengers deplaned normally.”
The FAA said it is investigating the incident.
The U.S. Department of Transportation received 18,148 complaints about air travel in 2017.
It was a year when airline incidents were in the headlines, including a United passenger dragged from a plane and a Delta passenger mauled by an emotional support dog.
The number of complaints about air travel to the federal government last year — which included complaints about airlines, tour operators and other travel industry companies — was up 1.3 percent from 2016, according to statistics for the year released recently by the U.S. Bureau of Transportation Statistics.
The DOT logged 851 complaints about treatment of disabled passengers in 2017 and 98 complaints about discrimination, according to the department’s air travel consumer report.
Spirit Airlines, an ultra low-cost carrier, had the highest rate of complaints. A total of 11,570 of the complaints were about U.S. airlines, down slightly from 2016, while more than 6,000 complaints in 2017 were about foreign airlines.
Here’s the ranking of U.S. airlines based on the rate of complaints received by the DOT in 2017:
Airline — Complaints per 100,000 passengers boarding planes
Source: U.S. Bureau of Transportation Statistics
Two of the newest ships in the Carnival Cruise Lines fleet have received failing grades in health inspections designed to control the spread of gastrointestinal illnesses.
Carnival Vista and Carnival Breeze both scored below a passing grade of 86, the Miami Herald reported.Vista, the cruise line's newest ship, received a 79 while Breeze was given a 77.
Vista's crew hid potentially hazardous food, equipment and dirty dishware from the inspectors from the Centers for Disease Control, the Herald reported. The buffet included fruit flies, and on-board illnesses were not documented appropriately, according to the December report by the CDC's Prevention’s Vessel Sanitation Program.
Previously, a November report cited a failing score of 78 for Carnival Triumph, an older ship that gained notoriety in 2013 when an engine room fire caused it to lose propulsion and left passengers with few working bathrooms and no air conditioning.
Three failing grades on three different ships within two months is fairly rare for a major cruise line, the Herald story said. Most failures involve smaller ships from lesser-known cruise lines, a maritime lawyer said.
Carnival said that the health and well-being of its guests and crew is its "foremost priority." Spokesman Jennifer De La Cruz said the company has "taken immediate action to address the issues identified during recent ship inspections."
Though it hasn't been published by the CDC, the Triumph was re-inspected and received a passing score of 98, De La Cruz said.
Anyone who traveled through Chicago O’Hare International Airport earlier this month may want to check for signs of measles.
The Illinois Department of Health issued an alert that a passenger on board an international flight that landed on Jan. 10 tested positive for the disease.
The department has not released what flights the person was on, or where they traveled to or from.
The unnamed passenger arrived at Terminal 5 and left via a domestic flight from Terminal 1, but may have been in other areas of the airport.
The person was infectious that day, according to Health Department officials.
Officials are most concerned about people who were at the airport between 6:30 a.m. and 1 p.m. local time on Jan. 10, especially those who have not been vaccinated.
The Department of Health says that those exposed, and who have contracted measles, could see symptoms as late as Jan. 31.
Health Department officials say if you experience the symptoms, call a doctor before going to an office or emergency room so precautions can be taken to protect other patients from possible exposure since measles is highly contagious and can be spread through the air when someone either coughs or sneezes.
WGN reported that there is no risk for travelers currently using O’Hare. The Health Department told the television station, “If you weren’t at O’Hare on Jan. 10 there’s no concern. Even if you were, the risk was very, very low, and ... if you’ve been vaccinated it’s next to nothing.”
A passenger jet carrying 162 people got stuck on a cliff's edge moments after skidding off a runway early Sunday at Turkey's Trabzon Airport.
According to The Associated Press, no one was hurt in the incident, and everyone on board was evacuated safely. The airport was closed temporarily.
Authorities said they did not know what caused the incident involving the Pegasus Airlines Boeing 737-800, which was traveling from Ankara to Trabzon, the AP reported.
Dramatic photos from the scene quickly circulated on social media. Take a look at some of them below:
Three cars on an Amtrak train with more than 300 passengers on board derailed while backing into the station in Savannah, Georgia, on Wednesday night, officials said.
The Silver Meteor train No. 98 was traveling from Miami to New York when the incident happened about 10 p.m. Wednesday, Amtrak spokesman Jason Abrams said.
“All three cars — a baggage car and two sleeper cars — are fully upright,” Abrams said.
Passenger Joel Potischman told The Atlanta Journal-Constitution that he boarded shortly after 9 a.m. in Delray Beach, Fla., to head home to Brooklyn, New York.
Along the way, winter storm weather affected the tracks and as the train approached the Savannah station, an announcement was made that a switch was frozen, Potischman said.
“The goal was to overshoot it and back in to the platform,” he said.
Instead, the switch apparently opened, causing the cars at the back of the train to derail.
Mike Zevon, another passenger, told the AJC the last three cars derailed.
Zevon took a photo from where he was seated, saying the 9813 car was about 4 feet to the left of where it should have been from his view.
“The last car is the baggage car and the other two are sleepers,” Zevon said. “No one is injured as of now. Last announcement said they were removing passengers who were ticketed for Savannah and they were still working on a plan to get us up north as safely as possible.”
There are about 311 passengers on board, Abrams said, and there were no reports of injuries to passengers or crew.
“The train is expected to continue north, with some of the sleeping car passengers being transferred to a different train,” Abrams said.
Potischman said people weren’t panicking.
“Things are calm,” he said. “We’re in the car; they’ve not made any announcements about evacuating.”
Potischman said he assumes he’ll be late getting to Brooklyn, but isn’t worried.
“We’re holding tight,” he said.
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