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Delta, Sears, Kmart data breach: Customer payment info possibly compromised in cyberattack

Update Apr 5, 2018 3:45 PM EDT: In addition to Delta Airlines, Sears Holdings announced that customer data from Sears and Kmart stores, including names, addresses and credit card numbers, may have been exposed during a security breach last fall.

>> Read more trending news 

Sears Holdings uses the same online chat service as Delta, [24]7.ai, and said in a statement posted on its website that it believes fewer than 100,000 customers were affected by the breach.

“As soon as [24]7.ai informed us in mid-March 2018, we immediately notified the credit card companies to prevent potential fraud, and launched a thorough investigation with federal law enforcement authorities, our banking partners, and IT security firms,” company officials said.

Sears Holdings said the credit card information of customers making purchases online between Sept. 27, 2017 and Oct. 12, 2017, may have been compromised, but that anyone using a Sears credit card was not affected.

The company said there’s no evidence its stores were compromised or that Sears’ internal data bases were compromised.

Sears Holdings is establishing a hotline for customers to find out more about the breach by Friday.

(Previous story)

Atlanta-based Delta Air Lines is the latest victim of a cyber incident.

>> Watch the news report here

Delta announced Wednesday that a "small subset" of customers may have had their payment information compromised online.

"(I’m) a little uneasy. I think they'll take care of it, so it will be OK, but the first gut reaction is a little nerve-racking," traveler Nicole Ladin told WSB-TV's Carl Willis at Hartsfield-Jackson International Airport, Delta's main hub. 

>> Visit WSBTV.com for the latest on this developing story

According to Delta, [24]7.ai, an online chat service they use, was hacked from Sept. 26 to Oct. 12 of last year, and payment information may have been compromised.

Delta said the airline was notified about the breach last Wednesday.

"It's just ... I think they have to make it 100 percent, to make it work 100 percent," traveler Marquise Bishop said.

Delta said the company will launch a special webpage at Delta.com/response at noon Thursday to address customer questions and concerns.

>> Read more trending news 

The airline also will start directly contacting customers who may have been impacted and ensure that customers are not responsible for any fraudulent payment card activity that may have happened.

Ladin told Willis that her mind will still be on her wallet as she flies home.

"Especially when you're a frequent flier. It gets a little nervous that that information has been leaked," Ladin said.

Here's is Delta's full statement about the cyber incident: 

"Last week, on March 28, Delta was notified by [24]7.ai, a company that provides online chat services for Delta and many other companies, that [24]7.ai had been involved in a cyber incident. It is our understanding that the incident occurred at [24]7.ai from Sept. 26 to Oct. 12, 2017, and that during this time certain customer payment information for [24]7.ai clients, including Delta, may have been accessed – but no other customer personal information, such as passport, government ID, security or SkyMiles information was impacted.

"Upon being notified of [24]7.ai's incident, Delta immediately began working with [24]7.ai to understand any potential impact the incident had on Delta customers, delta.com, or any Delta computer system. We also engaged federal law enforcement and forensic teams, and have confirmed that the incident was resolved by [24]7.ai last October. At this point, even though only a small subset of our customers would have been exposed, we cannot say definitively whether any of our customers' information was actually accessed or subsequently compromised.

"We appreciate and understand that this information is concerning to our customers. The security and confidentiality of our customers' information is of critical importance to us and a responsibility we take extremely seriously. Delta will launch delta.com/response, a dedicated website, noon ET April 5, which we will update regularly to address customer questions and concerns. We will also directly contact customers who may have been impacted by the [24]7.ai cyber incident. In the event any of our customers' payment cards were used fraudulently as a result of the [24]7.ai cyber incident, we will ensure our customers are not responsible for that activity."

>> Click here for more information from [24]7.ai

Delta under fire after flying a puppy to the wrong airport

Delta Air Lines is coming under heat after accidentally flying a puppy to the wrong airport.

>> United suspends pet cargo service in wake of mix-ups, dog death

Josh Schlaich posted about the incident on Facebook over the weekend when he was trying to figure out where the 8-week-old puppy was. He was supposed to pick up the puppy at the airport in Boise, Idaho. But instead he got a message from a Delta rep at the Detroit airport saying the puppy would be sent to a boarding location because of a flight delay.

>> Dog dies on United Airlines flight after being placed in overhead bin

After misrouting and confusion, the puppy was eventually delivered safely and “seems happy and healthy,” Schlaich posted later in the weekend.

But the incident has drawn national attention, in the wake of an incident in which a puppy died in an overhead bin on United Airlines.

Delta issued a statement after the incident: “We know pets are important members of the family and apologize for the delayed shipment of a dog, which is now in the hands of its owner, after it was routed to the wrong destination. Delta teams worked quickly to reunite the dog and his owner, while remaining in constant contact with the customer throughout the process to update him on the status of his pet.”

>> Read more trending news 

The airline said it refunded the shipping costs and started a review of the incident.

United Airlines mistakenly flies dog to Japan instead of Kansas City

United Airlines is under fire again after a family said the carrier accidentally sent their dog to Japan instead of Kansas City.

>> RELATED STORY: Dog dies on United Airlines flight after being placed in overhead bin

According to KCTV, Kara Swindle and her family, who are moving from Oregon to Kansas, took a United flight to Kansas City. Their dog, a 10-year-old German shepherd named Irgo, was supposed to be waiting in a United cargo facility when they arrived. 

But that wasn't the case.

When the Swindles went to pick up Irgo, they were greeted by a Great Dane instead, KCTV reported Wednesday. They soon learned that the airline had mixed up the two dogs and mistakenly flew Irgo to Japan, the Great Dane's intended destination.

>> Read more trending news 

In a statement, United told KCTV: "An error occurred during connections in Denver for two pets sent to the wrong destinations. We have notified our customers that their pets have arrived safely and will arrange to return the pets to them as soon as possible. We apologize for this mistake and are following up with the vendor kennel where they were kept overnight to understand what happened."

Irgo will be returned to the Swindles "later this week," KCTV reported.

The news comes the same week another family's dog died on a United flight after a flight attendant reportedly said the pet had to travel in an overhead bin.

Read more here.

Kathmandu plane crash: At least 50 dead, several injured, officials say

A passenger plane caught fire, then crashed while landing at Nepal’s Kathmandu airport Monday.

 >> PHOTOS: Kathmandu plane crash kills dozens, Nepal police say

>> Read more trending news 

65 dead in Iran plane crash, airline says

A commercial aircraft carrying 65 people crashed in Iran on Sunday, killing everyone on board, an airline spokesman told state media. 

>> Read more trending news 

Delta passenger caught on video complaining about baby has been suspended from her job 

The woman accused of screaming at a mother and her baby on a Delta flight last week has now been punished at work.

>> Watch the video here

According to Fox News, Susan Peirez, who claimed to work for New York Gov. Andrew Cuomo during the incident, has been suspended from her job with the New York state government.

>> DOT reveals which airlines ranked highest for complaints in 2017

“State employees are and must be held to the highest standard both professionally and personally,” said Ronni Reich, a spokesperson for the New York State Council of the Arts, where Peirez works. “We were notified of this situation and have commenced an investigation. This employee has been removed from the office and placed on leave until further notice and until the inquiry is resolved.”

>> On Rare.us: Woman kicked off Delta flight for complaining about baby

Mother Marissa Rundell captured the incident on camera, and the video quickly made its rounds on the internet. The footage shows an annoyed Peirez complaining about having to sit next to a “crying baby” on the plane even though it doesn’t appear the child was crying at the time. When a flight attendant informed her that she couldn’t change seats, she threatened to have the employee fired and was soon removed from the flight. 

>> WATCH: United Airlines plane loses engine cover on way to Honolulu, makes emergency landing

Delta responded in a statement, saying Peirez’s actions and behavior failed to meet the airline’s standards for passengers:

>> Read more trending news 

"We ask that customers embrace civility and respect one another when flying Delta," the statement said. "This customer’s behavior toward a fellow customer on a flight from New York to Syracuse was not in keeping with those standards. We appreciate our Endeavor Air flight attendant’s commitment to Delta’s core values and apologize to the other customers on board Flight 4017 who experienced the disturbance."

WATCH: United Airlines plane loses engine cover on way to Honolulu, makes emergency landing

Passengers aboard what one woman called the "scariest flight of my life" are breathing sighs of relief after making a safe landing following a midair engine problem.

>> Watch passenger video from the flight here

According to CNN, United Flight 1175 from San Francisco lost an engine cover over the Pacific Ocean less than an hour before it was set to land in Honolulu.

>> DOT reveals which airlines ranked highest for complaints in 2017

"There was a loud bang ... and then the plane really started shaking," passenger Allison Sudiacal told KHNL. "It was like rattling and the plane was kind of shaking like boom, boom, boom."

Passenger Maria Falaschi tweeted several photos along with the caption, "Scariest flight of my life."

The Boeing 777, which was carrying 363 passengers and 10 crew members, "declared an emergency due to a vibration in the right engine" before safely landing about 40 minutes later in Honolulu, the Federal Aviation Administration said, according to KHON. Emergency personnel were "standing by as a precaution," the Hawaii Department of Transportation said.

>> Read more trending news 

"Our pilots followed all necessary protocols to safely land the aircraft," United said in a statement, according to KHON. "The aircraft taxied to the gate and passengers deplaned normally.”

The FAA said it is investigating the incident.

DOT reveals which airlines ranked highest for complaints in 2017

The U.S. Department of Transportation received 18,148 complaints about air travel in 2017.

It was a year when airline incidents were in the headlines, including a United passenger dragged from a plane and a Delta passenger mauled by an emotional support dog.

>> Read more trending news 

The number of complaints about air travel to the federal government last year — which included complaints about airlines, tour operators and other travel industry companies — was up 1.3 percent from 2016, according to statistics for the year released recently by the U.S. Bureau of Transportation Statistics.

The DOT logged 851 complaints about treatment of disabled passengers in 2017 and 98 complaints about discrimination, according to the department’s air travel consumer report.

>> On AJC.com: PHOTO GALLERY: Air travel complaints by category

Spirit Airlines, an ultra low-cost carrier, had the highest rate of complaints. A total of 11,570 of the complaints were about U.S. airlines, down slightly from 2016, while more than 6,000 complaints in 2017 were about foreign airlines.

Here’s the ranking of U.S. airlines based on the rate of complaints received by the DOT in 2017:

Airline — Complaints per 100,000 passengers boarding planes

  1. Southwest — 0.47
  2. SkyWest — 0.53
  3. Alaska — 0.57
  4. ExpressJet — 0.73
  5. Delta — 0.92
  6. Hawaiian — 0.95
  7. JetBlue — 1.14
  8. United — 1.89
  9. Virgin America — 1.92
  10. American — 1.96
  11. Frontier — 2.78
  12. Spirit — 5.59

Source: U.S. Bureau of Transportation Statistics

2 more Carnival cruise ships fail health inspections

Two of the newest ships in the Carnival Cruise Lines fleet have received failing grades in health inspections designed to control the spread of gastrointestinal illnesses

Carnival Vista and Carnival Breeze both scored below a passing grade of 86, the Miami Herald reported.Vista, the cruise line's newest ship, received a 79 while Breeze was given a 77. 

>> Read more trending news 

Vista's crew hid potentially hazardous food, equipment and dirty dishware from the inspectors from the Centers for Disease Control, the Herald reported. The buffet included fruit flies, and on-board illnesses were not documented appropriately, according to the December report by the CDC's Prevention’s Vessel Sanitation Program.

Previously, a November report cited a failing score of 78 for Carnival Triumph, an older ship that gained notoriety in 2013 when an engine room fire caused it to lose propulsion and left passengers with few working bathrooms and no air conditioning. 

RELATED: 300 who got sick on cruise ship back in South Florida

Three failing grades on three different ships within two months is fairly rare for a major cruise line, the Herald story said. Most failures involve smaller ships from lesser-known cruise lines, a maritime lawyer said.

Carnival said that the health and well-being of its guests and crew is its "foremost priority." Spokesman Jennifer De La Cruz said the company has "taken immediate action to address the issues identified during recent ship inspections."

Though it hasn't been published by the CDC, the Triumph was re-inspected and received a passing score of 98, De La Cruz said.

• More from the Miami Herald

Warning: Travelers through Chicago O’Hare International Airport may have been exposed to measles

Anyone who traveled through Chicago O’Hare International Airport earlier this month may want to check for signs of measles.

The Illinois Department of Health issued an alert that a passenger on board an international flight that landed on Jan. 10 tested positive for the disease.

The department has not released what flights the person was on, or where they traveled to or from.

>> Read more trending news 

The unnamed passenger arrived at Terminal 5 and left via a domestic flight from Terminal 1, but may have been in other areas of the airport.

The person was infectious that day, according to Health Department officials.

Officials are most concerned about people who were at the airport between 6:30 a.m. and 1 p.m. local time on Jan. 10, especially those who have not been vaccinated.

The Department of Health says that those exposed, and who have contracted measles, could see symptoms as late as Jan. 31.

Symptoms include: 

  • Rash
  • High fever
  • Cough
  • Runny nose
  • Red, watery eyes

Health Department officials say if you experience the symptoms, call a doctor before going to an office or emergency room so precautions can be taken to protect other patients from possible exposure since measles is highly contagious and can be spread through the air when someone either coughs or sneezes.

WGN reported that there is no risk for travelers currently using O’Hare. The Health Department told the television station, “If you weren’t at O’Hare on Jan. 10 there’s no concern. Even if you were, the risk was very, very low, and ... if you’ve been vaccinated it’s next to nothing.”

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