The sellers themselves, not the company, are having to make good on the ripped pants.
"We were encouraged to replace, not refund, any damaged items," said a former seller who would not release her name. She claimed that she tried to contact LuLaRoe and could not get an answer from the company.
Business Insider obtained a copy of an email from the company to its sellers that admits that the leggings might be prone to holes "because we weaken the fibers to make them buttery soft."
"We have done all we can to fix them," Patrick Winget, LuLaRoe's head of production, said in the email.
"By and large, consumers love our products. We encourage our independent retailers to remind their customers that they can contact them to help facilitate an immediate exchange or full refund if they are unsatisfied with their product," the statement read.